Privacy Policy

Effective October 4, 2026

This policy explains what FrightCrawl, a program of 1000183181 Ontario Inc ("FrightCrawl", "we", "us"), collects when you use frightcrawl.com, buy tickets to our events, join our referral program, or opt in to our SMS Program, and what we do with it.

1. What we collect

• Contact details: name, email address, mobile number and city, when you provide them.
• Ticket and order details: events you buy tickets to and related order information, received from our ticketing partner (Eventbrite).
• Referral program data: your invite code and link activity, tickets attributed to your link, reward status, and a PayPal email if you add one for payouts.
• SMS opt-in records: your number, the time you opted in, and where the opt-in came from.
• Usage data: basic device and page analytics that help us keep the site working well.

2. How we use it

• Running our events: venue updates, schedules, check-in and wristband logistics
• Sending service emails and, with your consent, SMS updates
• Operating the referral program: tracking rewards and sending payouts
• Customer support and answering your messages
• Improving our site and events, and preventing fraud and abuse
• Meeting legal requirements

3. What we share

We never sell your personal information. We share it only with:

• Service providers that run parts of our operation for us: ticketing (Eventbrite), email delivery, SMS delivery, and payout processing (PayPal). They receive only what they need to do the job.
• Authorities, when the law requires it.

Where your information is processed. We are based in Ontario, Canada, but several of our providers store and process information on servers in the United States, including our SMS provider (Twilio), ticketing (Eventbrite), email delivery, advertising measurement and payout processing. While information is outside Canada it is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. We only use providers contractually required to protect it.

4. Cookies and analytics

We use essential cookies and lightweight analytics to keep the site working and understand what pages are useful.

We also use third-party advertising and measurement trackers, including the Meta (Facebook and Instagram) pixel. These set cookies and send limited event data to those providers, such as pages viewed, sign-ups started and ticket purchases completed, so we can measure which ads work and show ads to people who have visited our site. They do not receive your SMS opt-in data.

You can limit this through your browser or device advertising settings, through Meta’s own ad preferences, or by using your browser’s Do Not Track and cookie controls.

5. How long we keep it

We keep personal information for as long as we need it to run our events and the referral program, and as long as the law requires for things like payout records. When it is no longer needed, we delete it.

6. Your choices

• Reply STOP to any text to leave the SMS Program
• Use the unsubscribe option in our emails, or reply with the word unsubscribe
• Email us to ask what we hold about you, or to have it corrected or deleted

Every unsubscribe option we send stays valid for at least 60 days after the message, and we action any request within 10 business days, as required by Canada’s anti-spam legislation (CASL). You can withdraw consent at any time, at no cost.

7. Age

Our events are for adults of legal drinking age in their city (18+, 19+ or 21+ depending on where you are). Our site and SMS Program are not directed at minors, and we do not knowingly collect information from them.

8. Changes

We may update this policy from time to time. The current version always lives at this page, with the effective date above.

9. Contact

FrightCrawl, a program of 1000183181 Ontario Inc
Toronto, Ontario, Canada
contact@frightcrawl.com

Email us to ask what personal information we hold about you, to have it corrected, or to make a privacy complaint. We respond within 30 days.